How to configure basic settings

Basic Settings define how your AI agent sounds, thinks, and communicates during a call.

These are the core configuration controls that directly impact:

• Voice quality and experience
• Response speed and intelligence
• Language understanding and accuracy
• Overall conversation flow

👉 Incorrect setup here can lead to robotic voice, slow responses, or poor user experience.

What You Configure Here

Setting	What It Controls	Why It Matters
Voice	How the agent sounds	Affects user trust and engagement
TTS Model	Speech generation quality	Impacts realism and latency
LLM Model	Intelligence of responses	Controls speed, accuracy, and reasoning
Language	Input/output language	Ensures correct understanding and replies
Who Speaks First	Call start behavior	Defines conversation flow

You can define:

• How your agent speaks (Voice)
• How your agent thinks (LLM Model)
• Which language it understands
• Who starts the conversation

How to Configure

1. Open your agent in the Agent Builder
2. From the right-side panel, click on Agent Settings
3. In the Basic Settings section, configure Voice, LLM Model, Language, and conversation start preference

All changes are automatically saved. Review your settings before going live.