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After creating a campaign, you can track its progress and results in real-time from the Campaigns for Outbound Calls dashboard. This section provides live updates and final statistics for every campaign.

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Step 1: Campaign Status

Each campaign displays a Status badge showing its current state:
  • scheduled – A start date and time are set. The campaign will begin automatically.
  • in_progress – Calls are actively being placed according to concurrency.
  • completed – All calls have finished and the campaign is closed.

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Step 2: Key Metrics on the Dashboard

For every campaign, the dashboard displays:
  • Total Calls – Number of outbound calls in the campaign.
  • Campaign Name - Name of the campaign
  • # Completed – Calls that reached a final outcome.
  • # Picked – Calls successfully answered by recipients.
  • # Voicemail – Calls that ended in voicemail/answering machine.
  • Outbound Phone Number (sipPhoneNumber) – The SIP caller ID used.
  • Last Modified - Date and time of the last update
    Campaign
These figures update in real time as calls progress.

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Step 3: Open Detailed Campaign View

Click a Campaign Name to open detailed call records, including:
  • Recipient’s number
  • Start and end timestamps
  • Call outcome (answered, voicemail, failed, etc.)
  • Termination reason
  • Call duration
Monitorcampaign

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Viewing a Call in Detail

Click any Call ID to open a side panel with full details of that call, including:
  • Call date, time, and duration
  • From / To numbers – Agent’s outbound number and recipient’s number
  • Recording – Download or playback the call audio
The panel has 5 tabs for deeper inspection:
Detailcampaign

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Example Use Cases

  • Marketing managers tracking conversion campaigns.
  • Customer service teams monitoring service update campaigns.
  • Healthcare organizations verifying appointment reminders.